Terms of Purchase

1. About us

DTW Engines Limited, Unit 5 Stort Mill, Riverway, Harlow, Essex CM20 2SN, United Kingdom. Contact: +44 7451 259592, [email protected]. Hours: Monday – Friday: 8:00 AM – 6:00 PM GMT / CET, Saturday: 9:00 AM – 2:00 PM GMT / CET.

2. Orders and acceptance

Your order is an offer to buy. A contract forms when we confirm your order by email after payment is authorised. We may decline an order, for example if an item has sold, if a price was listed in error, or if we cannot verify the payment or delivery address. If we decline, we refund you in full.

3. Condition of goods

Every listing states the condition of the item as new, used or refurbished / remanufactured. New items are unused stock in the manufacturer's packaging where applicable. Used units are inspected and their condition recorded before dispatch, but they are not new and will show wear consistent with prior service. Refurbished or remanufactured units have been rebuilt to the manufacturer's or remanufacturer's stated specification. Photographs show the actual unit or a representative unit of the same model as stated in the listing.

Specifications, model codes and fitment information are provided in good faith from supplier data. You are responsible for confirming fitment for your application before ordering. Call us and we will help you check.

4. Pricing and payment

Prices are in EUR and exclude sales tax where applicable. Freight is charged at the published rate for your delivery zone, shown on each product page once you enter your ZIP code and in your cart; the total you see at checkout is the total you pay. Payment is taken in full at checkout through Stripe.

If an item is listed at an obviously incorrect price we will contact you before processing, and you may confirm at the corrected price or cancel for a full refund.

5. Delivery and risk

Delivery terms, freight charges and inspection requirements are set out in our shipping policy, which forms part of these terms. Risk in the goods passes to you on delivery. Title passes when we receive payment in full.

Transit estimates are provided by the carrier and are not guaranteed delivery dates.

6. Returns and warranty

Returns are governed by our refund and return policy (30 days, uninstalled units, 15% restocking on remorse returns). Mechanical cover is governed by our 30-day startup warranty. Both form part of these terms.

7. Installation

We supply parts; we do not install them. Installation must be carried out by a competent technician following the manufacturer's procedures. Failure to replace wear items before startup, as set out in the warranty terms, voids mechanical cover.

8. Limitation of liability

Our total liability for any order is limited to the amount you paid for the goods in that order. We are not liable for labour, installation or removal costs, towing, vehicle or vessel downtime, loss of use, loss of profit, or any other indirect or consequential loss.

Nothing in these terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

9. Governing law & Jurisdiction

These terms and all contracts of sale are governed by and construed in accordance with the laws of England and Wales. If you are a consumer resident in the European Union, you additionally benefit from any mandatory provisions of the consumer protection laws of the country in which you are resident.

10. Changes

We may update these terms. The version in force is the one published on this page at the time you place your order.