UK & European Freight Shipping Policy

Where orders ship from, VAT and customs

We ship from two hubs. United Kingdom orders ship from our UK hub in Harlow, Essex, with UK VAT included in the price. European Union orders ship from our Rotterdam hub in the Netherlands, with the VAT of the EU country of delivery included in the price. Because UK orders stay in the UK and EU orders stay in the EU, no import VAT, customs duties or customs fees are charged on delivery in the UK or the EU.

Switzerland and Norway are outside the EU: orders there are priced without VAT, and import VAT and any customs duties or clearance fees are payable to the carrier or customs authority on delivery.

1. Shipping Costs & Delivery Regions

Freight is calculated based on destination region, shipment weight and dimensions. Our logistics network serves:

• United Kingdom: Mainland England, Scotland and Wales (1–3 business days standard transit).
• Western & Northern Europe: Germany, France, Netherlands, Belgium, Luxembourg, Ireland, Sweden, Denmark, Norway (3–5 business days).
• Southern & Central Europe: Spain, Italy, Portugal, Austria, Switzerland, Czech Republic, Poland (4–7 business days).

For orders within Europe, transport fees are clearly itemised prior to checkout. High-value marine propulsion units and crate engines feature inclusive or subsidised pallet transport rates across major European corridors.

2. Heavy Goods & Euro Pallet Packaging

All engines, transmissions, coilovers, wheel sets and bulky body components are securely fastened to heat-treated Euro pallets (ISPM 15 compliant):

• Engine Cradles: Engines are mounted onto reinforced wooden blocks and steel-banded to prevent tipping.
• Weatherproof Wrapping: Double-layer heavy-duty polyethylene shrink film safeguards units against moisture and road grime during transit.
• Fluids Drained: In compliance with European carriage of dangerous goods regulations (ADR), engine oil and gear fluids are drained prior to dispatch.

3. Delivery Options: Commercial Bays & Residential Tail-Lift

We accommodate both commercial workshop facilities and residential private addresses:

• Commercial Workshops / Trade Premises: Suitable for addresses equipped with a forklift truck or loading dock.
• Residential Deliveries (Tail-Lift Service): The carrier operates a tail-lift vehicle with an electric or manual pallet truck to lower the consignment to ground level at kerbside.

4. Consignment Tracking & Delivery Appointment

Upon collection from our hub, you receive an automated dispatch notification with your carrier consignment tracking number. Prior to residential delivery, the freight carrier contacts the recipient via telephone or SMS to arrange an agreeable delivery window.

5. Inspection on Delivery & Transit Insurance

Every consignment travels under comprehensive transit insurance. Upon arrival:

1. Inspect the external wrap and banding prior to signing the carrier's electronic proof of delivery (POD).
2. If any exterior damage is observed, note "DAMAGED UPON RECEIPT" on the carrier document.
3. Notify our European support desk within 48 hours with photographs of the consignment.

6. International Inquiries Outside Europe

For ocean freight shipping to destinations outside mainland Europe and the UK, please contact our logistics specialists at [email protected] or call +44 7451 259592.