Refund & Return Policy

Last updated 26 October 2026 · DTW Engines Limited

        14-Day Statutory Right of Withdrawal & Returns. Under European Union Directive 2011/83/EU and the UK Consumer Contracts Regulations, European consumer purchasers benefit from a statutory 14-calendar-day cooling-off period from the date of confirmed carrier delivery.
      

1. What can be returned

To qualify for return under consumer withdrawal or exchange, the returned unit must:

be in its original, uninstalled condition, without being disassembled, modified or painted;
be securely strapped to its original Euro pallet with protective packaging;
have its cancellation or return notification initiated within 14 calendar days of delivery.

Units that have been permanently installed, modified or filled with fluids are covered under our European technical warranty.

2. Return Merchandise Authorization (RMA)

Every return requires an RMA tracking reference from our logistics team. Shipments arriving without an authorised RMA reference may be refused by our warehouse receiving bay. To request an RMA, call +44 7451 259592 or email [email protected] with your order number.

3. Return Freight & Costs

Defective, Damaged or Non-Conforming Items: If a unit arrives damaged in transit or differs materially from its condition report, Aero Engines arranges carrier collection at our expense and issues a 100% refund or prompt replacement.

Customer Remorse / Voluntary Withdrawal: For voluntary cancellations without defect, the buyer arranges or covers the direct cost of return freight to our central distribution depot.

4. European Return Depot

Consignments must be delivered to our primary logistics facility:

DTW Engines Limited
Returns Bay, RMA #______
Unit 5 Stort Mill, Riverway
Harlow, Essex CM20 2SN
United Kingdom

5. Refund processing

Once a returned unit reaches our our UK & European Logistics Centre warehouse, we inspect it and verify serial numbers and seals within 3–5 business days. Approved refunds are credited to the original payment method within 5–7 business days after that. Your bank or card issuer may take a few days more to post the credit.

Refunds are issued to the original payment method only. We cannot refund to a different card, account or person.

6. Cancelling before dispatch

If your order has not yet been handed to the carrier, we can cancel it in full at no charge. Call +44 7451 259592 as soon as possible with your order reference.

7. Questions

Call +44 7451 259592 (Monday – Friday: 8:00 AM – 6:00 PM GMT / CET) or email [email protected]. See also our shipping policy and warranty terms.